Frequently Asked Banking Questions

Frequently Asked Banking Questions

Newcomers to Canada often have several questions about banking, as the financial system may differ from their home country. Below are common banking questions and answers tailored for newcomers:


1. What types of bank accounts are available in Canada?

  • Chequing Accounts: Used for day-to-day transactions like paying bills, shopping, and receiving income. Typically have lower interest rates but come with features like debit cards and online banking.
  • Savings Accounts: Designed for saving money and earning interest. These accounts usually have limited transaction capabilities.
  • Combination Accounts: Some banks offer hybrid accounts combining chequing and savings features.
  • Business Accounts: For those starting a business, these accounts help manage finances, pay suppliers, and receive payments.

2. Do I need a Canadian bank account if I already have an account in my home country?

Yes. Opening a Canadian bank account is essential for:

  • Receiving your salary or wages.
  • Paying bills and making local transactions.
  • Avoiding high foreign exchange and international transaction fees.
  • Building your credit history in Canada.

3. What documents are required to open a bank account in Canada?

You typically need:

  1. A valid government-issued ID (e.g., passport, PR card, work/study permit).
  2. Proof of address (e.g., utility bill or rental agreement).
  3. Social Insurance Number (SIN) if opening an account that earns interest.
  4. Immigration documents, if applicable.

4. Can I open a bank account before arriving in Canada?

Yes, many Canadian banks offer pre-arrival account opening services for newcomers. These accounts can be activated once you arrive in Canada and complete the necessary identity verification.


5. What are the best banks for newcomers in Canada?

Major Canadian banks like RBC, TD Bank, Scotiabank, BMO, and CIBC offer special newcomer programs, which may include:

  • Fee waivers for the first year.
  • Free international money transfers.
  • Credit cards without requiring a credit history.

6. How do I send money internationally?

You can send money internationally through:

  • Bank Transfers: Reliable but may have high fees and exchange rates.
  • Online Money Transfer Services: Services like Wise, Remitly, or Western Union often have lower fees and better exchange rates.
  • Bank Partnerships: Some banks offer discounted international transfers for newcomers.

7. How can I build a credit history in Canada?

  • Apply for a secured or unsecured credit card and use it responsibly.
  • Pay all bills on time, including phone and utility bills.
  • Avoid maxing out your credit limit; keep your credit utilization below 30%.
  • Monitor your credit score using free tools like Equifax or TransUnion.

8. What is a credit score, and why is it important?

A credit score is a numerical representation of your creditworthiness. It is crucial for:

  • Applying for loans or credit cards.
  • Renting an apartment.
  • Getting competitive interest rates on mortgages or auto loans.
  • Showing financial reliability to potential employers or landlords.

9. What fees are associated with bank accounts?

  • Monthly Account Fees: Most chequing accounts charge monthly fees, but some banks waive these for newcomers or students.
  • ATM Fees: Using non-bank ATMs can incur fees.
  • Overdraft Fees: Charged if your account balance goes below zero.
  • Wire Transfer Fees: For sending or receiving money internationally.

10. How can I avoid bank fees?

  • Choose accounts with no monthly fees or low minimum balance requirements.
  • Use your bank’s ATMs to avoid extra charges.
  • Opt for e-statements instead of paper statements.
  • Compare banks and account types to find the most cost-effective option.

11. Do I need a credit card in Canada?

While not mandatory, having a credit card is highly recommended because:

  • It helps build your credit history.
  • It provides financial flexibility for emergencies.
  • Many credit cards offer rewards and cashback programs.

12. Can I get a credit card without a credit history in Canada?

Yes. Many banks offer:

  • Secured Credit Cards: You provide a deposit as collateral.
  • Newcomer Credit Cards: Designed specifically for newcomers, often without requiring a credit history.

13. Are there mobile banking apps for easy access to my account?

Yes, all major Canadian banks have mobile apps that allow you to:

  • Check your balance.
  • Transfer money.
  • Pay bills.
  • Deposit cheques using your smartphone.

14. How do I choose the best bank for me?

Consider factors like:

  • Newcomer programs and benefits.
  • Account fees and transaction limits.
  • Access to ATMs and branches near your residence.
  • Online banking features.
  • International money transfer options.

15. What should I do if I lose my debit or credit card?

  • Immediately contact your bank to block the card.
  • Most banks will issue a replacement card quickly, often within a few business days.
  • Check your account for unauthorized transactions and report them.

16. How do I set up online or mobile banking?

  • Register through your bank’s website or app using your account number and personal details.
  • Create a secure username and password.
  • Enable two-factor authentication for added security.

17. Is my money safe in a Canadian bank?

Yes. Canadian banks are highly regulated, and deposits are insured by the Canada Deposit Insurance Corporation (CDIC) up to $100,000 per eligible account.


Understanding these questions and answers can help newcomers navigate the Canadian banking system confidently and efficiently.